This policy applies to purchases shipped to the United States. We accept returns only for defective items reported within 5 days of delivery. Exchanges are not accepted.
This policy applies to customers located in the United States. Omi Jewellry accepts returns only for items that are defective or damaged on arrival. All returns must be initiated within 5 days from the date of delivery. Exchanges are not accepted. Please read the full policy below for details and how to submit a claim.
Only items that are defective, damaged, or not as described at the time of delivery are eligible for return. Items must be reported as defective within 5 days from delivery. If we confirm a defect, we will issue a refund to the original payment method.
Returns for defective items must be initiated within 5 days from the date of delivery. Claims submitted after this 5-day window will generally not be accepted unless otherwise required by law.
To start a return, contact our customer support at info@omijewellry.com or use the Support page. Please include your order number, the item(s) you want to return, and the reason for the return.
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-7 business days. Exchanges are not accepted under this policy.
If a return is approved due to a defect or shipping error on our part, any return shipping costs will be covered by Omi Jewellry and we will provide a prepaid return label. If a return is not due to a defect, return shipping costs (if the return were to be accepted) would be the customer's responsibility.
Certain items may be excluded from returns, such as clearance items, parts sold as-is, and items marked non-returnable. If an item is excluded, it will be noted on the product page or during checkout.
If you have questions about returns, please reach out to our support team at info@omijewellry.com, or submit a support ticket on the Support page. Include your order number, photos showing the defect, and a short description of the issue.
I confirm the information on this page accurately reflects the return policy on our website (United States — returns accepted for defective products only, exchanges not accepted). This policy may be reviewed by third-party platforms and verified accordingly.